Mapio — Game Maps IRL
Support
We usually reply within 1–2 business days.
Email us
Please include your iPhone model, iOS version and, if possible, a screenshot.
Frequently asked questions
How do I cancel my subscription?
On your iPhone, open Settings → your name → Subscriptions → Mapio, then tap “Cancel Subscription”. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. Deleting the app does not cancel the subscription.
How do I get a refund?
Purchases are made through Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.
I bought Premium but it's locked on my new phone.
Make sure you are signed in with the same Apple ID, then tap “Restore” on the Premium screen or in Mapio's settings.
The map doesn't show my location.
Open Settings → Privacy & Security → Location Services → Mapio and choose “While Using the App”, with Precise Location turned on.
I don't hear voice directions.
Check that your iPhone isn't muted and the volume is up, and that voice guidance is on during navigation. You can choose a different voice in Mapio's settings → Navigation voice.
How do I change the map theme or my vehicle?
Tap the globe button in the bottom bar to choose a map, or the vehicle button to pick your ride.
How do I delete my data?
Mapio has no accounts. Your saved places and recent searches stay on your device — use “Clear my data” in Mapio's settings or delete the app. To request deletion of analytics data, email us. See our Privacy Policy.
Does Mapio work with CarPlay?
CarPlay support is coming soon.
Company
Applus Mobil Hizmetler Limited Şirketi
Etiler Mah. Evliya Çelebi Cad. No:23 Kat:1/106, Muratpaşa / Antalya / Türkiye
Email: support@applusmobile.com